to move forward on the development of a Job Ladder for staff. This has
been shelved at the district level and concerns raised that it might end up
having some of our technicians y-rated.
Provided training for Network and Technical Personnel. Allowed some
technicians training in advanced networking techniques.
Have submitted three classified position requests for Network Technician, Delano
Technician and Web Technician
We lost one technician through retirement and have been unable to replace
them. This places a much heavier load on the remaining four technicans.
The migration of the Helpdesk to the district office has been put on hold.
The DO is now recommending that we move toward outsourcing the Helpdesk..
Periodically check with users on problems marked closed to be sure that user is
Regularly review outstanding Helpdesk calls .
the ‘notes’ part of the Helpdesk report.
This results in more complete emails to the users by explaining what
happened or, what didn’t happen and why.
Users are notified by email when jobs are closed or the status is changed.
They can also query their job status.
have been funded to move to a blade server and SAN instead
if individual server boxes.
are pursuing the virtualization of most of our servers to reduce power
consumption as well as improve reliability and maintenance. This is
planned to have phase I completed by the end of 2000.
will continue to monitor the success of thin clients to see if they are
applicable elsewhere on campus. Our one thin client installation
(L217) has been a success.
have assisted in numerous moves at the Weil, Delano and on campus.
continue to deploy VLANS on campus to protect the integrity of and increase
the flexibility of our network.
monitoring tools to watch over the network and notify support when problems
occur. The latest example is a heat sensor to monitor the temperature
and notify us if the computer room gets too hot. The reason is the
unreliability of the current chiller and wall units.
testing tools so that our staff can trouble-shoot problems.
Researching ways of improving our security.
- Fire suppression equipment has been installed in our computer room.
generator has been installed to provide continuity of operation in case of a
have tightened security on the user desktops by removing administrator
rights. We softened the blow to the users by implementing a software
package called Beyond Trust which gives back to the user certain rights
without causing security problems.
have installed wireless availability in all of our conference rooms as well
as strategic places around campus for student access. The Library is
presently almost completely blanketed with support. We currently have
almost fifty access points around campus.
continue to support and expand the use of the wireless carts.
Network Administrator attended class in Aruba wireless hardware and is
assisting the district in implementing wireless in the other two colleges.
A second technician has been trained as a backup to the wireless system.
to provide ongoing training for new hires.
have made available a utility for assisting users of Office 2007.
have available online training courses in Office 2007, including Outlook.
Improve User Relationships
update the IS intranet web site to make it more useful to the clients and continue
to add features that will be of use to our clients.
are constantly working on our attitude to help improve our customer
satisfaction is our number one goal. I
believe that we have made major strides in building a team spirit in the
are presently using a software product called Remote Administration to allow
us to remotely access desktops for a faster response time for user calls for
Sungard review spoke highly of our technical support. User survey
supported that analysis. More recent surveys indicate a high level of
user satisfaction with technical support.
continue to provide IS support to the Weil and
campuses. We do need additional help for
the growing computer base in Delano.
Microwave installation has dramatically increased our ability to improve our
service to these two areas.
were actively involved in the new construction in Delano.
an upgraded the main switches in both Weil and Delano.
Upgraded the SQL Server at the District Office
- To improve speed of access and uptime, the SQL server used in numerous
applications on our web site, was upgraded as was the Operating System.
Computer Lab Support
Network Technician has specific labs assigned to them. This assignment
is rotated each year to cross-train the technicians in the various
have built a consistent image across the labs and continue to refine it.
This is being coordinated with the other two colleges in order to provide a
district-wide basic platform.
are coordinating the software required in the labs with the appropriate
faculty and giving them the opportunity to review and evaluate images before
computer labs have a site on our Intranet where teachers can go to check out
the software installed, computer configurations and also to report problems.
product called Deepfreeze is installed in all labs to protect the
environment of the computer. When the computer reboots, the system is
refreshed to it's original state.
teaching tool has been installed in most of our labs called Vision, which
gives the instructor many onscreen options for teaching.
- New lab computers continue to be installed as budget permits. We
have been fortunate in keeping our baseline at five years of age.
- We use Ghost to image all of our labs. Periodically, the labs are
automatically unfrozen, OS upgrades applied, and then refrozen.
- We have deployed standard configurations to most desktops which
will make our support of those desktops much easier.
are using a product called Microsoft WSUS to keep the patches on ALL desktops
have implemented a product called Beyond Trust to allow us to
remove administrator rights from most desktops. This is in an
effort to join the rest of the district. It will improve security and
eventually standardize our desktops.
have been avoiding Vista because of the lack of need and the incumbent
problems. We are exploring the potential of Windows 7.
Macs are running OS 10 and the same software, including the Macs in
the Computer Commons.
Technicians continue to improve their knowledge of and their support of
have purchased Apple laptops for the technicians to use.
Since these can run Windows as well as OS10, we will be reducing the number
of computers that the techs use and still provide them with the tools they
need to do their jobs as well as mobility.
use Diebold hardware/software for student ID cards and for Pay-for-print
applications. We hope to be able to use the new One Card being
implemented for Financial Aid for the same purpose.
have an established budget for using the monies collected to replenish
supplies and keep the equipment current and operational.
Web Based Email for Students
- Students currently use Exchange for their email. This is becoming
expensive and the district office is moving the students to Google email. This will provide them with more value at
a reduced cost to the district.
- David Barnett has provided the leadership as well as the technical
expertise to move the portal project forward. He has succeeded in
bringing together the other two colleges into a cooperative approach for
- Trendview was chosen as the Virus Scanning software for our district.
We have implemented this application and monitor the results.
- We continue to work with the district to improve our security status.
A current outbreak of a virus called the QBOT virus has been plaguing us for
the past few months. Working with Trend has moved us closer to the
goal of eradication but we are not there yet.
Improve Teamwork and Training
Begin a series of cross-training workshops between
the Network Technicians and the Network administrator.
This will improve morale and work skills.
Improve technical library.
Coordinate with other two colleges to share skills
and knowledge. The network technicians meet bi-monthly via video
conferencing to share their experiences and coordinate their activity.
Continue to offer our technical staff to the other
two colleges for support.
Utilize the monthly IT manager's meeting as a way
of standardizing our operations.
It has been my goal to reduce the number of
physical servers we support. This has been prohibitively expensive and
problematical from a technical point of view until recently. Recent
advances in technology have made virtualization more of a reality. We have
acquired the necessary hardware and are currently involved in virtualizing
several of our servers. Phase I of this project is due to be completed by
year end 2009.
This project will reduce our power consumption and make future support easier.
It will also provide a redundancy that we do not now have and make future
servers less expensive.
Continue working with district to develop security
procedures to protect our network.
Equipment Replacement Cycle
Continue to petition for a realistic replacement cycle for technology that
can be depended on. It has been in our unit plan since the beginning
and is in our Technology Master Plan. What is missing is the funding.
Develop, obtain approval and publish a specific schedule of upgrading all
computer labs. Include costs in unit plan. Since we push displaced
lab computers onto the desktops of staff and faculty, this should be merged with
a replacement plan for ALL computers on campus.
Update and obtain approval for the Technology Master Plan for
Bakersfield College. Continue to monitor and update the plan as necessary
to keep it in step with the college goals as well as unit plans and district
goals and plans. Make sure that our Unit Plan reflects the Technology
Utilize WinInstall and Wise to package and deploy
software upgrades, new software and system configuration.
This will greatly reduce the need for the technicians to go to the individual
desktops to make the changes. We have had this software for some time but
have not had the time to fully utilize it.
Consider using thin clients in other labs
Thin clients have the potential of saving the
college considerable time and money in the future.
Not only can it be used in some computer labs, it can also be deployed to
certain non-lab areas on campus. Since
the thin clients have an expected lifespan of twice that of the PC and requires
much less maintenance, the college will benefit in the long term.
The technology that we are using in our current
thin client lab (L217) has been priced out of viability by Microsoft. We
are looking for alternatives.
Complete the career paths for all IS staff and obtain approval
The proposed career ladder for the network
technicians/administrators/managers needs to be expanded, completed and
approved. The result of this will be
improved morale and stability in the IS work force. This project is in
front of the IT Manager's committee and will soon be vetted through Human
Resources. Assuming conceptual approval by HR, we will begin developing
Pursue the implementation of student kiosks on campus
I would like to disperse touch-sensitive
workstations at strategic points across campus that would provide access to
campus maps, college information and other data that we can pull from our web
site. This will probably not take
effect because of budgetary limitations.
Complete a disaster recovery plan
Develop a comprehensive disaster recovery plan that
would permit us to recover from all types of unexpected events, such as
extensive campus power failure, server crashes, building loss and campus
devastation. Investigate using a
third-party to implement.
Continue to Promote eCommerce
Revive this concept and move forward with it. This
has been stalled in the District for more than a year.
Our desire to revamp the intranet has been replaced
with the coming of Luminis. David Barnett has the leadership role in this
project and will direct it to resolve most of our intranet needs in the future.
This portal software will ultimately be a tremendous benefit to students and
faculty. Staff will benefit as well but the biggest beneficiaries will be
Scheduling Meeting Rooms Online
We have successfully scheduled L182 for the last
year online using Exchange. We will
create a more elaborate system to permit users to schedule other meeting rooms
online in the same fashion but with the ability to also request other resources
such as projectors, computers, etc.
We presently have almost fifty wireless access
points across campus, including one outdoor antenna that covers the Huddle and
the green area north and east of the Huddle. A survey will be conducted
during 2009 that will give us a master plan for expansion. After the
survey is complete, we will proceed with expansion as budget and time permits.
Off Campus Server Access
Allow computer studies faculty to control
their classroom servers from off campus. Allow students to access those
servers securely as well.
Continue to work with the district to improve our
security. Install NACs or some comparable technology to limit maverick connections and to enforce virus
control. Proactively scan servers for contamination.